| IVOD_ID |
164297 |
| IVOD_URL |
https://ivod.ly.gov.tw/Play/Clip/1M/164297 |
| 日期 |
2025-10-16 |
| 會議資料.會議代碼 |
委員會-11-4-23-3 |
| 會議資料.會議代碼:str |
第11屆第4會期交通委員會第3次全體委員會議 |
| 會議資料.屆 |
11 |
| 會議資料.會期 |
4 |
| 會議資料.會次 |
3 |
| 會議資料.種類 |
委員會 |
| 會議資料.委員會代碼[0] |
23 |
| 會議資料.委員會代碼:str[0] |
交通委員會 |
| 會議資料.標題 |
第11屆第4會期交通委員會第3次全體委員會議 |
| 影片種類 |
Clip |
| 開始時間 |
2025-10-16T10:41:32+08:00 |
| 結束時間 |
2025-10-16T10:50:50+08:00 |
| 影片長度 |
00:09:18 |
| 支援功能[0] |
ai-transcript |
| video_url |
https://ivod-lyvod.cdn.hinet.net/vod_1/_definst_/mp4:1MClips/6022c9f6d63255a3e33ea9b0c734264c1c5687840456a864d77ab6ef5aede898e8ce97be1a103f415ea18f28b6918d91.mp4/playlist.m3u8 |
| 委員名稱 |
林俊憲 |
| 委員發言時間 |
10:41:32 - 10:50:50 |
| 會議時間 |
2025-10-16T09:00:00+08:00 |
| 會議名稱 |
立法院第11屆第4會期交通委員會第3次全體委員會議（事由：一、邀請國家運輸安全調查委員會主任委員林信得列席報告業務概況，並備質詢。
二、邀請交通部部長陳世凱、衛生福利部次長及台灣高速鐵路股份有限公司董事長史哲列席就「高鐵公司推動寧靜車廂所引發正反意見,政策上路近一個月的成效及後續宣導因應」進行專題報告，並備質詢。
【10月15日及16日二天一次會】） |
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| transcript.whisperx[0].start |
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感謝主席 本期邀請我們高鐵高鐵是董事長 施董事長請 |
| transcript.whisperx[1].start |
14.881 |
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委員長董事長你好董事長這個想不到高鐵這個臨近車廂竟然引起社會很大討論我看也驚動了我們召委今天還特地排了一個專案大家來討論這個事情 |
| transcript.whisperx[2].start |
32.388 |
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55.049 |
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當然其實我也是高鐵的算是重度使用者而且我來自於距離台北大車最久的站台南高雄特快車還比我們多很多所以我是覺得這次的臨近車廂引起一個最大誤會就是好像是針對幼童 |
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56.334 |
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事實上沒有事實上沒有而且個案上高鐵公佈的統計個案幼童也很少我看高鐵的統計主要三個樣態車廂內講電話49%這佔了快一半是對不對大聲交談佔了27%使用3C沒有佩戴耳機24%是那因為幼童 |
| transcript.whisperx[4].start |
84.177 |
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99.135 |
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然後來就是說然後來處理的案件很少啦就只有零星個案是不是這樣子是 我可以跟委員報告我們到8月為止我們平均來講我們幼童也就是12歲以下搭乘高鐵的比例是2.3%對 |
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101.757 |
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2.3意思就是說一台全滿的車事實上總共幼童只有20個人分配在每一個車廂其實只有1到2人所以這個也如實的反映說為什麼我們在這個這個勸導案例的分析裡面一天的幼童案例只有零星個案但是他雖然少但是他的意見我們一樣重視謝謝 |
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124.009 |
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145.63 |
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但是會引起社會討論就是有的人誤會說你推行這樣的零件車廂會造成驗童事實上是沒有所以這個誤會一定要先澄清紙同行也是我們重要的課員沒有錯所以我看高鐵有些車廂還把它畫得很可愛讓小孩子看著也高興當然是歡喜兒童 |
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147.452 |
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174.142 |
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但是你一不小心就會形成討論就失焦了變成一種社會對立那對立到什麼程度呢高鐵上面這個臨近同行這個車牌臨近的牌子現在高鐵把它撤下來我知道你撤下來是因為很多人會拿這個牌子去給隔壁看就是說如果你知道聲音乘客對乘客我就拿這個牌子給你看這個臨近車廂 |
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176.781 |
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200.831 |
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所以你現在不敢放這張啦那表示你推行有問題但是我也是有放一張啊你也有放這張 這張沒有啦我這張有 這張有啦也是一樣有放這張你放這張變成大家都拿起來互相看所以我們其實都有放這個也不錯我們只是把它變成比較軟化比較可愛我不用制止你啦我拿這張給你看啦寧靜同行啦美好高鐵寧靜同行是不是這樣 |
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205.713 |
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222.339 |
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這個其實我覺得我們高鐵同仁的教育訓練也很重要你告訴我們同仁 同仁說如果遇到有必須要處理的時候那大概也是什麼樣的樣態要怎麼高鐵已經開通18年了事實上 |
| transcript.whisperx[10].start |
222.979 |
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241.94 |
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幼童的問題不是始於今天事實上所有關於車上各種樣態的處理事實上高鐵的同仁事實上都有一套SOP也行之多年我們平常也有經常性的客服跟客訴的統計如果遇到你講的這三個我相信高鐵同仁沒有問題你說的開通18號遇到車廂內講電話的 |
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245.123 |
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267.19 |
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大聲交談使用3C沒戴耳機的我覺得都不是問題那遇到如果有小朋友在哭鬧吵鬧的那這個要訓練我們高磊同仁怎麼處理我想高磊同仁基本上是秉持著協助安撫的角色來進行基本上我們不會主動去介入我們也必須要承認 |
| transcript.whisperx[12].start |
269.158 |
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288.695 |
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比較年幼的孩童他的聲音其實也是這個社會共同的一環這個沒有辦法說有任何強制性的做法所以這個做法其實已經行之多年不是死於今天大家也都知道說我們確實會碰到一些小孩子的問題可是大家也互相包容高鐵也盡其可能的安撫處理 |
| transcript.whisperx[13].start |
290.12 |
| transcript.whisperx[13].end |
312.777 |
| transcript.whisperx[13].text |
其實台灣人的素質全世界最高的大家都可以彼此的尊重包容絕大部分人這個絕對沒有問題只是你遇到小H的時候確實我們的同仁你要讓他告訴他們那怎麼來處理又或者啦台鐵有一個做法我覺得高鐵是不是可以考量一下就所謂的座位就是你買買車票的時候 |
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319.161 |
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340.326 |
| transcript.whisperx[14].text |
我們有辦法考量到說如果你有帶小孩因為有些父母他也會覺得我自己不好意思啦因為小孩子會發出聲音嘛那有時候有些爸媽我也曾經遇到隔壁的一直跟我們道歉我覺得那個父母也非常好啦那像台鐵就是我有幾個座位就是這裡面如果你有帶小孩我讓你來特別來買這裡的座位 |
| transcript.whisperx[15].start |
342.486 |
| transcript.whisperx[15].end |
366.169 |
| transcript.whisperx[15].text |
那跟你同車廂的客人你心裡就要知道這個車廂裡面有座位是特別化給有孩子同行有帶孩子的家庭來買車所以也希望你特別有包容心的我覺得台鐵這個做法不錯可以給高鐵做個參考就是他在哪一個車次 哪一個班次 |
| transcript.whisperx[16].start |
367.506 |
| transcript.whisperx[16].end |
387.779 |
| transcript.whisperx[16].text |
那裡面有畫設可以特別就是說像親子座位這不是整個車廂啦就特別畫有親子座位讓帶小孩的家長你可以來這裡那也讓同車廂的客人了解到這個有親子座 |
| transcript.whisperx[17].start |
388.595 |
| transcript.whisperx[17].end |
401.307 |
| transcript.whisperx[17].text |
我們有讓長輩的座位嘛 這個是親子座要坐這個車上的也請大家多多體諒帶小孩的家長我覺得台鐵這個規劃親子友善措施 這不錯 |
| transcript.whisperx[18].start |
404.214 |
| transcript.whisperx[18].end |
430.766 |
| transcript.whisperx[18].text |
我們會來研究一下不過因為高鐵本身的這個進出啊但是因為這個你不必改它的硬體啦要叫你做親子車廂你不可以啦沒有辦法做到像台鐵那樣因為台鐵他是把椅子拆掉讓孩子在那裡坐嘛那我們高鐵恐怕這麼做這個你們一定排斥反彈嘛食物上不可行有困難啦那我體諒你的話不然你也用這個座位不過國際間呢那怎麼做 |
| transcript.whisperx[19].start |
432.735 |
| transcript.whisperx[19].end |
459.276 |
| transcript.whisperx[19].text |
國際當中怎麼處理啊全世界都有類似這樣的大眾運輸的一個問題那這種會在車廂內可能會有形成這種聲音全世界都會有又不是只有我們那別的國家怎麼做英國 德國 日本 美國就世界先進國家的這種大眾運輸怎麼做國際上我比較一下啦我給你看這個表英國 德國 日本 義大利 荷蘭比利時 奧地利 瑞士 法國 |
| transcript.whisperx[20].start |
460.256 |
| transcript.whisperx[20].end |
488.626 |
| transcript.whisperx[20].text |
挪威 西班牙都是先進國家如果以這些國家的經濟力來看都是世界比較先進的國家常見的做法都是設立靜音區但是有需要的時候你購票的時候我讓你知道你可以買 特別買哪幾個車廂或者是我們相對的我帶小孩的家長我鼓勵你坐哪個車廂那裡有親子座位 |
| transcript.whisperx[21].start |
489.693 |
| transcript.whisperx[21].end |
499.897 |
| transcript.whisperx[21].text |
也許你也可以來做這樣的一個推廣尤其在帶小孩在買票的時候如果他是臨櫃買票你們也可以這麼跟他建議或者是高鐵也可以這樣來推廣 |
| transcript.whisperx[22].start |
501.431 |
| transcript.whisperx[22].end |
524.409 |
| transcript.whisperx[22].text |
或是你在車上遇到的時候也可以請他到那個車廂換個位置也可以我想福地上大部分都是針對長程因為長程確實它的忍耐度確實是受到挑戰那高鐵本身的我們平均我台北到台南最長也要兩個小時是 但是高鐵整體平均搭乘時間是一個小時 |
| transcript.whisperx[23].start |
525.59 |
| transcript.whisperx[23].end |
545.409 |
| transcript.whisperx[23].text |
那大概只有我們南部其實上是要搭比較久啦台南台南沒有南部高雄特快車比台南都很多台南台南最吃虧你知道嗎這個部分我另外再跟你討論好那今天這個今天這個臨近車廂我想您應該了解到啦高鐵不是要製造對立啦不可能 |
| transcript.whisperx[24].start |
546.09 |
| transcript.whisperx[24].end |
557.416 |
| transcript.whisperx[24].text |
那也不是說 會讓大家產生所謂厭同你有這樣的誤會啊 告你應該要來澄清是 是 好不好好 那也特別感謝主席今天特別安排這樣的一個專題啦好 謝謝喔 謝謝好 謝謝 |