| IVOD_ID |
162844 |
| IVOD_URL |
https://ivod.ly.gov.tw/Play/Clip/1M/162844 |
| 日期 |
2025-06-25 |
| 會議資料.會議代碼 |
委員會-11-3-23-17 |
| 會議資料.會議代碼:str |
第11屆第3會期交通委員會第17次全體委員會議 |
| 會議資料.屆 |
11 |
| 會議資料.會期 |
3 |
| 會議資料.會次 |
17 |
| 會議資料.種類 |
委員會 |
| 會議資料.委員會代碼[0] |
23 |
| 會議資料.委員會代碼:str[0] |
交通委員會 |
| 會議資料.標題 |
第11屆第3會期交通委員會第17次全體委員會議 |
| 影片種類 |
Clip |
| 開始時間 |
2025-06-25T11:38:01+08:00 |
| 結束時間 |
2025-06-25T11:50:18+08:00 |
| 影片長度 |
00:12:17 |
| 支援功能[0] |
ai-transcript |
| video_url |
https://ivod-lyvod.cdn.hinet.net/vod_1/_definst_/mp4:1MClips/3c0085a4689617f58f8e212753c558c3137b1f10ec760e8b2e30616ee03c0ffc18669f533f06c4215ea18f28b6918d91.mp4/playlist.m3u8 |
| 委員名稱 |
蔡其昌 |
| 委員發言時間 |
11:38:01 - 11:50:18 |
| 會議時間 |
2025-06-25T09:00:00+08:00 |
| 會議名稱 |
立法院第11屆第3會期交通委員會第17次全體委員會議（事由：邀請交通部部長、交通部鐵道局局長、交通部觀光署署長、國營臺灣鐵路股份有限公司董事長及台灣高速鐵路股份有限公司董事長率所屬相關單位列席就「交通部觀光署、國營臺灣鐵路股份有限公司及台灣高速鐵路股份有限公司人事調整及新任首長之業務展望」進行專題報告，並備質詢。
【若開會當日交通部觀光署新任署長尚未就任，該署部分另擇期排案】） |
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謝謝主席 請陳部長跟鄭董事長好 來 陳部長台鐵鄭董事長委員好 部長早 鄭董事長早安鄭董事長是新上任 跟石澤董事長是一起上任董事長 |
| transcript.whisperx[1].start |
30.407 |
| transcript.whisperx[1].end |
57.847 |
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這董事長我覺得好像部長比較器重你這個台鐵啊問題比較多所以看起來部長應該是更器重你比史哲董事長所以才會任命你擔任那個比較艱困工作的董事長你有沒有這樣的感覺台鐵的系統確實相對高鐵是比較複雜一點對很複雜喔部長那個部長知道很複雜喔董事長你有沒有做好準備 |
| transcript.whisperx[2].start |
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你有沒有想說把高鐵很多比較好的制度或者是好的管理能夠把它帶到台鐵去 |
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70.959 |
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88.348 |
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是的 我也朝這方向那我舉一些例子 台鐵的問題很多啦如果你有在關注立法院對台鐵的監督 你就可以知道這個委員的意見是相當的多啦我舉幾個例子 第一個我們來看一下你們台鐵的那個閘門 |
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119.319 |
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這個閘門這個是我個人認為是要有相當智慧的旅客才有辦法使用的閘門這個閘門舊式的最早的那個票投進去往前走會跳出來那個那個叫備詞就背後有詞 詞帖那個備詞車票那個口還在那董事長你知道這個票台帖現在還賣不賣 |
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148.473 |
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現在我們已經都改成QR Code了對 這個已經沒有這種票了 是的但那個還在啦但沒關係 他就留著反正他可能是一個紀念吧 或者是你們有什麼歷史情懷我們意見啦那第二個我們有QR Code的掃描位置是第三個我們有悠遊卡一卡通包括我們交通部T Pass感應的位置那個董事長知道啦我知道 好 |
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149.278 |
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那這三者之間啊這個對旅客來講很複雜譬如說像我們長期坐高鐵的人而言我們就會到現場的時候要感應的時候會兩個位置常常不一定會感應對嘛因為此卡的位置跟QR code的位置是不同的董事長這些 |
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191.731 |
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我知道你們好像有發新的這個計畫要不要先說明一下讓所有大家知道說像這種門面要開始搭乘台鐵的這個列車的時候這個入口的門面的這個感覺我們什麼時候這個計畫大概要怎麼做 |
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194.321 |
| transcript.whisperx[8].end |
218.084 |
| transcript.whisperx[8].text |
這樣的一個QR Code的宣傳確實我們要強化那也會用圖案告訴我們的旅客但是最重要的我們可能要告訴我們所有的站務人員那麼怎麼樣來在最短的時間解釋給我們的旅客來做對對對 短期還沒有改之前可以請站務同仁解釋但是 |
| transcript.whisperx[9].start |
219.332 |
| transcript.whisperx[9].end |
233.285 |
| transcript.whisperx[9].text |
你們應該在更換整個系統上面我看到好像我們有決定要分批來更換要 117年以前整個換裝完畢明年開始換嗎 還是今年開始換 |
| transcript.whisperx[10].start |
235.527 |
| transcript.whisperx[10].end |
258.232 |
| transcript.whisperx[10].text |
今年年底就開始了 開始更換 逐批更換換到117年全部都是新的統一的系統這門門很要緊 那個體驗的感覺不好就對台鐵的評價就會低嘛 董事長這日的高鐵很少高鐵的滿意度會高是因為旅客普遍搭乘的體驗感覺是好的 |
| transcript.whisperx[11].start |
259.152 |
| transcript.whisperx[11].end |
287.089 |
| transcript.whisperx[11].text |
這個其實是很重要的那也因為這個感應的問題台鐵的你要輔導的時候這個員工都還曾經跟旅客因為不知道在哪裡感應吵架的也有啦這個我等一下再跟你談那譬如說我再舉例像那個台中跟豐原站這兩個火車站都是大站那個電子看板從116年開始掛上去壞了之後到今天大概這樣幾年七八年了吧 |
| transcript.whisperx[12].start |
288.135 |
| transcript.whisperx[12].end |
313.341 |
| transcript.whisperx[12].text |
2016不好意思2016年開始那也大概時間很長了那台中站就直接用看板把那個電子看板用一般的看板把電子看板蓋住董事長這個為什麼我們不使用它是說它是有什麼問題不好用還是因為我們沒有錢維修還是什麼問題 |
| transcript.whisperx[13].start |
315.97 |
| transcript.whisperx[13].end |
344.108 |
| transcript.whisperx[13].text |
跟委員報告 這個我們還是要發包來維修那現在目前我們在爭取這個經費之中董事長 我的意思是說2016年到現在 你如果說在去年或是前幾月派去說你在爭取預算我不能夠理解是2016年沒有使用到今天掛在那裡已經掛了那麼久了這什麼原因啊 |
| transcript.whisperx[14].start |
344.724 |
| transcript.whisperx[14].end |
345.005 |
| transcript.whisperx[14].text |
我請我們總經理來 |
| transcript.whisperx[15].start |
348.393 |
| transcript.whisperx[15].end |
375.099 |
| transcript.whisperx[15].text |
跟委員報告我們現在目前處置就是現在已經購辦簽合已經在簽了就是要找到錢現在我們馬上就會來發包來進行改善那過去的原因主要是因為這個台中鐵路高架化是105年鐵道局蓋完以後點交給我們那點交完了以後這個部分確實有故障情形所以我們還要跟鐵道局因為原來還在他保固期間內 |
| transcript.whisperx[16].start |
376.159 |
| transcript.whisperx[16].end |
387.843 |
| transcript.whisperx[16].text |
但是那個廠商在後續的維修上面一直沒有積極的處理所以我們現在目前 鐵道局要不要來講一下這看起來好像你們的事情來 楊局長就是說這太離譜了吧 2016年到今天現在在這裡說要爭取預算 |
| transcript.whisperx[17].start |
396.997 |
| transcript.whisperx[17].end |
424.302 |
| transcript.whisperx[17].text |
包委員這個我們回去檢討一下好不好坦白說因為我們計畫已經結束了是不是還有這個問題我知道還有這個問題我們再跟台鐵公司一起來共同解決好啦這個齁這樣子啦齁2016年到現在為什麼他會放在那裡這個我很難理解啦你如果說沒有預算那隔年應該有因為他就是門面嘛我們要買票齁要買票的窗口的上面 |
| transcript.whisperx[18].start |
425.424 |
| transcript.whisperx[18].end |
449.222 |
| transcript.whisperx[18].text |
的那個電子看板不能使用就一直擺在那裡不能使用那如果它是壞的那我們是不是如果說它是這個系統不對我們不能用是不是應該就把它拆了嘛因為你可以做其他的廣告也可以啊廣告賣錢什麼都好啊總不能擺一個壞的東西從2016年壞了擺到今天為止它還擺在那裡 |
| transcript.whisperx[19].start |
450.263 |
| transcript.whisperx[19].end |
469.63 |
| transcript.whisperx[19].text |
部長這個我覺得應該要檢討報告委員我剛剛也請鐵道局一定要檢討因為當時這樣聽起來是兩個界面的問題鐵道局做好之後交給台鐵那鐵道局當時的廠商做得不好但後續的追溯鐵道局有沒有做我請楊局長去查清楚這個一定要查清楚再來現在已經全部都是台鐵負責 |
| transcript.whisperx[20].start |
470.47 |
| transcript.whisperx[20].end |
491.92 |
| transcript.whisperx[20].text |
那台鐵對於這麼重要的一個資訊提供的地方那個地方因為大家購票所以上面不會不重要 一定是重要的這個要趕快去把它做好現在我們快速把它維修也好 或者換新的也好趕快把它做好 就檢討的部分我就授權因為今天我在這裡問 我也問不出你來啦你事後把一個檢討報告給我這很離譜 這對我來說實在是很難我請鐵道局馬上提供這個檢討這很離譜的啦 |
| transcript.whisperx[21].start |
500.029 |
| transcript.whisperx[21].end |
524.431 |
| transcript.whisperx[21].text |
那個鄭董事長你站在經營高鐵那麼多年的角度這個在你們高鐵這個是你說實在話你不會覺得荒謬跟離譜不應該嘛對不對資訊系統永遠是一個非常重要與國溝通的事件那不是在北港如果這是北港的資訊系統那就是說因為看的人少大家有主要的看板可以看阿他的位置齁你看 |
| transcript.whisperx[22].start |
525.651 |
| transcript.whisperx[22].end |
553.93 |
| transcript.whisperx[22].text |
他的位置就是在那個最門面的地方你說這樣台鐵要怎麼滿意都要怎麼管這台鐵要怎麼大家覺得這是可信任的所以我說你很要緊啦我看部長比較介意你所以才會叫你去做這個工作我說的都不是很複雜的啦我們要檢討高鐵都是很細微很細緻的問題因為他大致的方向大家都滿意所以大家能問高鐵的事情 |
| transcript.whisperx[23].start |
554.79 |
| transcript.whisperx[23].end |
581.623 |
| transcript.whisperx[23].text |
其實都是比較不是這個可能是長遠的發展啊不是結構性的問題但你今天要接手的是結構性的問題各位很報告現在這個案子已經準備在發包要結標那年底前會結標那我們一定在明年年中應該是在看看能不能在年中前能夠把這個案子能夠把它做好好啦我今天來其實不是在指責我只是點出 |
| transcript.whisperx[24].start |
582.603 |
| transcript.whisperx[24].end |
604.785 |
| transcript.whisperx[24].text |
我是隨便抓的啦 如果要把過去的事情 到今天還沒有做好的台鐵怎麼在運量上面 台鐵的歷史厚度這個有百年歷史的台鐵 它不只可以賣運輸啊 它可以賣文化它可以賣的東西很多 所以台鐵的營收還要講便當 那又要講很久啦 所以 |
| transcript.whisperx[25].start |
605.706 |
| transcript.whisperx[25].end |
631.923 |
| transcript.whisperx[25].text |
這些東西需要一個有能力的董事長來好好的把它徵我今天來只是提醒說台鐵你要做的工作很多你任重道遠你要做的工作很多那另外台鐵的士氣員工啊你也要想辦法建立起一套這個員工的這個制度你看現在員工很辛苦嘛我剛剛講入票口因為旅客不知怎麼使用 |
| transcript.whisperx[26].start |
632.663 |
| transcript.whisperx[26].end |
659.474 |
| transcript.whisperx[26].text |
所以就跟戰務人員產生衝突雙方不開心 甚至戰務員還辱罵那表示戰務同仁可能壓力真的很大那另外你看多少我們台鐵的員工要常常還要練身體因為人家拿刀的啦 要扭打的啦查票過程裡面口角衝突 甚至全副武裝的這個在台鐵我們幾乎很少看到這樣的新聞 |
| transcript.whisperx[27].start |
661.127 |
| transcript.whisperx[27].end |
681.588 |
| transcript.whisperx[27].text |
高鐵我們幾乎很少看到台鐵最多一天還有兩三則兩三個案例這個比例實在太驚人了所以員工的士氣一定有問題那怎麼去保護員工怎麼去讓員工在心理輔導上面怎麼去協助讓這個在繁忙的工作底下可以怎麼樣去做 |
| transcript.whisperx[28].start |
682.088 |
| transcript.whisperx[28].end |
700.872 |
| transcript.whisperx[28].text |
因為只有快樂的員工他才能夠善待所有的旅客這些都環環相扣啦所以不是只有硬體喔軟體硬體跟軟體台鐵都是百廢待興啦是謝謝委員指導這個友善職場我們要再努力好不好所以我今天來是要讓你了解說這個任務不簡單啦 |
| transcript.whisperx[29].start |
705.073 |
| transcript.whisperx[29].end |
731.625 |
| transcript.whisperx[29].text |
背負的責任很重大因為你在高鐵一定有很好的成績保證才會看到你的長才讓你來這裡因為在我的心目當中史哲董事長是非常有能力非常優秀的人那他竟然只能當到高鐵董事長當不了台鐵董事長所以我才會覺得部長一定覺得你的能力比史哲董事長更好所以呢我對你有很高的期許 |
| transcript.whisperx[30].start |
732.91 |
| transcript.whisperx[30].end |
733.653 |
| transcript.whisperx[30].text |
謝謝委員 指教我會盡力做 |