| IVOD_ID |
157211 |
| IVOD_URL |
https://ivod.ly.gov.tw/Play/Clip/1M/157211 |
| 日期 |
2024-11-20 |
| 會議資料.會議代碼 |
委員會-11-2-23-10 |
| 會議資料.會議代碼:str |
第11屆第2會期交通委員會第10次全體委員會議 |
| 會議資料.屆 |
11 |
| 會議資料.會期 |
2 |
| 會議資料.會次 |
10 |
| 會議資料.種類 |
委員會 |
| 會議資料.委員會代碼[0] |
23 |
| 會議資料.委員會代碼:str[0] |
交通委員會 |
| 會議資料.標題 |
第11屆第2會期交通委員會第10次全體委員會議 |
| 影片種類 |
Clip |
| 開始時間 |
2024-11-20T12:18:20+08:00 |
| 結束時間 |
2024-11-20T12:31:44+08:00 |
| 影片長度 |
00:13:24 |
| 支援功能[0] |
ai-transcript |
| video_url |
https://ivod-lyvod.cdn.hinet.net/vod_1/_definst_/mp4:1MClips/be8492a9d81d8eabbf31e18197842a98399d0c714afe65c37384dc14fd4f58a5c7b66ba030a8f37c5ea18f28b6918d91.mp4/playlist.m3u8 |
| 委員名稱 |
魯明哲 |
| 委員發言時間 |
12:18:20 - 12:31:44 |
| 會議時間 |
2024-11-20T09:00:00+08:00 |
| 會議名稱 |
立法院第11屆第2會期交通委員會第10次全體委員會議（事由：一、邀請交通部部長陳世凱、交通部民用航空局局長、桃園國際機場股份有限公司董事長、中華航空股份有限公司董事長及桃園航勤股份有限公司董事長就「如何強化遭遇顯著危害天氣現象之飛航安全與人力配置暨如何落實地面勤務之安全規範」進行專題報告，並備質詢。
二、審查114年度中央政府總預算案關於交通部民用航空局單位預算。
三、審查114年度中央政府總預算案附屬單位預算非營業部分關於交通部主管交通作業基金－民航事業作業基金分預算。
四、審查114年度中央政府總預算案附屬單位預算營業部分關於交通部主管桃園國際機場股份有限公司營業預算。
【本日僅進行詢答】【11月18日、20日二天一次會】） |
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就這樣那現在開始今天的質詢請交通部陳部長請陳部長民航軍何局長請何局長備詢跟桃勤的我們蕭總請桃勤蕭總經理好 |
| transcript.whisperx[1].start |
25.277 |
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40.249 |
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現在所有航班不管是準點甚至很多的一個情況這個以前是需要很多的機構很多的專業的領域去分析去研究我發覺現在真的不用了你知道嗎你就訂一個機票 |
| transcript.whisperx[2].start |
41.03 |
| transcript.whisperx[2].end |
63.497 |
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你隨便跟一個網站不管國外的公司哪些第一個網站他三不五時告訴你追蹤來的班機他說來的班機delay你就預備一下這個班機也delay所以你今天的準點你已經是全都錄了但全世界看到不用你宣布報告這是第一個的概念第二個我們相關的一些服務的品質在 |
| transcript.whisperx[3].start |
66.072 |
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95.531 |
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我們那班機的一個準點率我們看了一下112年按照審計部跟你們民航局提供的一個報告準點率在我們桃機的話是75.71我們鄰近的機場像香港贏我們一點點啦不算贏啦成田、張宜、新加坡、張宜機場大概贏我們2.5%到3%啦所以差距不大那何局長你覺得差距大不大1%代表多少 |
| transcript.whisperx[4].start |
98.112 |
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112.632 |
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他這個1%他的母數如果以起飛的來算大概112年大概10萬架次來回到20萬了就算一半了大概10萬架次所以少1%大概是1000架次 |
| transcript.whisperx[5].start |
113.453 |
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113.833 |
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那部長呢? |
| transcript.whisperx[6].start |
133.533 |
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157.307 |
| transcript.whisperx[6].text |
是當然如果這樣算起來是2000加次影響的人數其實相當多所以當然要再進步所以還是要精細好不好這跟考試一樣從念書考到六七十分比較簡單考到八十分也還可以但是你要爭取那最後的分數那個編輯效益那困難度是非常高的我理解所以要更多的一個努力但是我們來看看 |
| transcript.whisperx[7].start |
158.228 |
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168.016 |
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在審計報告我要待會問一下蕭總大概就請教了今天就是討論那今天他講說一般的延誤的原因 |
| transcript.whisperx[8].start |
170.299 |
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189.871 |
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整個業務原因包括了來機晚到跟飛航管制其實有蠻多的是其他地點其他國家的一個因素就不太可控我們看到現在第4個排名的是地勤的一個作業搞不好是國外的搞不好是我們的不一定是你的 |
| transcript.whisperx[9].start |
190.811 |
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214.03 |
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可是地勤作業我們特別看了108年到112年四年之中其他的部分都努力降低多少降低一點點可是我們發覺地勤作業它是造成的延誤成長了10.8%我們請蕭總你說明一下好不好第一個審計的報告是不是事實第二個主要原因是什麼 |
| transcript.whisperx[10].start |
218.099 |
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236.456 |
| transcript.whisperx[10].text |
報告委員這個部分我們還沒有說很清楚的了解那地勤作業方面原則上我們都是根據這個航空公司所提供的一些班機到離的時間來配合作業那如果在於 |
| transcript.whisperx[11].start |
238.527 |
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254.054 |
| transcript.whisperx[11].text |
搬機飛航管制的情況之下地勤公司對於航班正確的到離時間並不是有非常明確的訊息的情況之下我們會把人員留在機邊等候搬機的運作 |
| transcript.whisperx[12].start |
258.036 |
| transcript.whisperx[12].end |
285.172 |
| transcript.whisperx[12].text |
這種情況之下會造成人員調度的部分的一些困難也可能會造成這個因為人員調度困難的情況之下會造成地形作業首先第一個我必須要說其實全世界的飛機都在飛我們自己的很多的理由對於很多的國際觀光客或我們國人來去其他國家其實對他變成不重要他也沒時間聽這些理由你是屬於這個 |
| transcript.whisperx[13].start |
287.333 |
| transcript.whisperx[13].end |
287.713 |
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這個應該要了解原因 |
| transcript.whisperx[14].start |
307.603 |
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330.049 |
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我們也看到地勤的安全其實蠻重要的我們看到在108年至5年之前當時交通部次長在桃居視察的時候當時董事長是郭榮忠也是前立委在整個討論的時候他講說最大問題就是SOP要遵守去避免這些問題 |
| transcript.whisperx[15].start |
331.369 |
| transcript.whisperx[15].end |
351.134 |
| transcript.whisperx[15].text |
可是我們看到108年對比今年以同期間1到10月的這個部分相對於地安這樣的一個問題不是延誤地安的問題從7件變成9件其實幅度差不多跟總期的班機的量差不多可是我們是希望說 |
| transcript.whisperx[16].start |
352.935 |
| transcript.whisperx[16].end |
363.114 |
| transcript.whisperx[16].text |
有一些這種真的是人為的一些的問題我覺得這真的有沒有辦法能夠大幅的一個避免董記你再講一下好不好 |
| transcript.whisperx[17].start |
364.955 |
| transcript.whisperx[17].end |
382.628 |
| transcript.whisperx[17].text |
報告委員最近我們經常在針對這個安全的問題我們在內部有提出開會那我們一直在強調安全至上不管是任何原因不管是班機有延誤有時間的壓力 |
| transcript.whisperx[18].start |
384.87 |
| transcript.whisperx[18].end |
398.365 |
| transcript.whisperx[18].text |
也好一定都要按照安全的SOP來做按照機場的一些規定航空公司的一些相關的規定這個我們一直在持續的加強的要求另外我們在剛剛有提到我們做一些這個 |
| transcript.whisperx[19].start |
399.807 |
| transcript.whisperx[19].end |
403.368 |
| transcript.whisperx[19].text |
因為其實飛機有時候在空中天候的因素有很多好難控的 |
| transcript.whisperx[20].start |
424.636 |
| transcript.whisperx[20].end |
438.666 |
| transcript.whisperx[20].text |
人定可能不見得勝得了天可是在地勤方面我們覺得可控的因素比較多一點我們當然希望這個部分能夠有效的改善那剛剛這個我們邱委員這個也特別說了7月25號楷米颱風 |
| transcript.whisperx[21].start |
439.747 |
| transcript.whisperx[21].end |
464.043 |
| transcript.whisperx[21].text |
那過了到7月26號那個深夜很多的班機可能有delay或者在那個深夜才回來我們看了一下當時我們所列出來這5個班次delay時間比較久的抵達時間大概都是深夜可能凌晨1點到2點那行李到轉盤的時間當然當時講說有些人真的等了你看經過162分鐘將近3個小時這等等的對這種特殊天候 |
| transcript.whisperx[22].start |
470.728 |
| transcript.whisperx[22].end |
493.385 |
| transcript.whisperx[22].text |
這種調配當然是不是這個我們桃勤比長勤吃虧我不知道是不是私人的比較有彈性我也不清楚但是我還是要講就是對於旅客來講真的不管他是怎麼是誰在處理這個那我在想當天面臨這個問題的時候我們特別把你們的勤務表調出來 |
| transcript.whisperx[23].start |
494.656 |
| transcript.whisperx[23].end |
521.723 |
| transcript.whisperx[23].text |
你可以自己看一下在整個危機處理的部分你們可不可以再有一些彈性在桃勤主要當然是調整出勤的時間我們也請教了長勤長勤他就調整出勤時間之外協調休假人員我覺得你們應該也有做的然後請派遣公司來增調人員出勤第四協調非現場作業人員趕快你在其他單位能夠有一些沒有安全來支援 |
| transcript.whisperx[24].start |
522.623 |
| transcript.whisperx[24].end |
541.844 |
| transcript.whisperx[24].text |
感覺他們的書面讓我們看到的方法比較多那我們有沒有派遣公司可以來來強力支援我們淘勤我也不清楚可是你看齁我覺得剛剛講說這個包括民航局你們很多的預測你找班你有預測啊找班的人力大幅的增加 |
| transcript.whisperx[25].start |
542.685 |
| transcript.whisperx[25].end |
568.047 |
| transcript.whisperx[25].text |
你的晚班14點開始你也大幅的調整原本像平常沒事的時候大概30幾人你也調整到100人但是隔夜的夜班你知道嗎我覺得那就覺得說大概飛機那個應該沒問題可是就出了問題我覺得有些部分是預測的問題你看到你平常日平常前後9日大概就61人 |
| transcript.whisperx[26].start |
569.79 |
| transcript.whisperx[26].end |
592.015 |
| transcript.whisperx[26].text |
夜班那可是你發生事情那一天你還是62人所以我是覺得這當然這個預測方面是怎麼回事啊是他們預測的不準嗎還是你們實在因為牢記法人動也動不了了還是你可以找跟他一樣調派遣公司來訓練服務嗎可不可以啊 |
| transcript.whisperx[27].start |
593.644 |
| transcript.whisperx[27].end |
614.042 |
| transcript.whisperx[27].text |
報告委員有關於派遣公司這個部分目前因為我們跟外面的派遣公司並沒有合約的這個部分所以我們可能在這個部分我們是沒有辦法請派遣公司臨時調度人員來支援部長這個部分譬如說人家有彈性工具對 |
| transcript.whisperx[28].start |
615.824 |
| transcript.whisperx[28].end |
643.847 |
| transcript.whisperx[28].text |
也就是說同樣飛機delay真的不是說只有華航服務的那個飛機會delay大家都有颱風嘛你說長河航空他服務的國際辦公室他也可能1點到2點到可是人家如果他平均一個小時就是比較快一點這個就是真的沒有理由啦真的沒有理由到底他的兵力不能派遣是因為會影響到勞工權益還是怎麼樣我不清楚但是值得去研究在應變的時候你要有方法 |
| transcript.whisperx[29].start |
644.187 |
| transcript.whisperx[29].end |
672.301 |
| transcript.whisperx[29].text |
是 其實如果長期做得到 淘勤也應該要做得到就是說長期它的效率在應變的措施上面可以做到更有效率那淘勤就應該要學習看怎麼樣做得更有效率因為這種天災的事不是我們能夠決定什麼時候來什麼時候不來那未來這種派遣的部分或許應該要我想跟這個蕭總說那謝董你也不用這樣來因為你們是最大的股東但是我是建議啦你們真的要 |
| transcript.whisperx[30].start |
673.462 |
| transcript.whisperx[30].end |
682.129 |
| transcript.whisperx[30].text |
很多基層做上來的一些淘勤的夥伴他們從基層他們實在幹得很辛苦可是一到了 |
| transcript.whisperx[31].start |
683.413 |
| transcript.whisperx[31].end |
707.168 |
| transcript.whisperx[31].text |
高層現在副總以前兩個副總有一個是從基層他們來的一個是你們過來的體系因為最大股東啊那你要派人我們也沒話講嘛現在大概一條龍包括了可能這個總經理啊甚至副總啊都是國外啊可能是民航大家繞一圈回來的那這種部分你真的要搭配在基層幹起來的人 |
| transcript.whisperx[32].start |
709.349 |
| transcript.whisperx[32].end |
736.611 |
| transcript.whisperx[32].text |
基層幹起來的人我是覺得這個的部分你們一定要去調整而且讓桃勤這家的公司在整個員工的升遷的管道他是有盼望的我真的不要全部高層全部包掉好不好那個謝榮你能不能說一下好像現在你們包的包會計啊集合啊整套都是你們訓練完的人過去我覺得這個是有打擊士氣啊哎呦麥克風壞了 |
| transcript.whisperx[33].start |
739.727 |
| transcript.whisperx[33].end |
752.764 |
| transcript.whisperx[33].text |
是這樣子啦 桃勤的部分事實上他們內生的機制是有的那我們華航這邊只派一個副總在那邊事實上他那邊還有一個編制是桃勤本那個等於是他們 |
| transcript.whisperx[34].start |
754.626 |
| transcript.whisperx[34].end |
775.158 |
| transcript.whisperx[34].text |
資深的人工是可以有機會升上來並沒有杜絕他們升遷的那個管道對 現在總經理、副總經理都是你們的人嘛對對不對 你們派的嘛是會計集合有一些重要的也都是你們的人那這個部分有時候剛剛總經理他可能也是總經理也是你們派來的可是這樣很難的為專業說話你知道嗎 |
| transcript.whisperx[35].start |
777.779 |
| transcript.whisperx[35].end |
802.462 |
| transcript.whisperx[35].text |
他一方面又要承包你們的這個所有的Cargo也好或者客戶然後單價也是跟你們談那跟誰談談的人又是你們派來的總經理要跟你們華航去談坦白講很多的福利人力這個有點超越他們兩個的問題我希望部長關注這個問題好不好員工那個福利跟升遷的管道也能夠讓他順暢謝謝我也來了解謝謝委員 |